Terms and conditions

Easy French Institute commits itself to provide French lessons with a qualified teacher in the one to one private option, in our mini group option, We offer different French courses to suit student's different needs. These general conditions apply as long as no other special program is arranged for the student or group of students. Easy French Institute will always try, within sensible limits, to meet student's needs concerning accommodation and we strive to provide comfortable accommodation so that students can feel cozy, secure, but we are not a real estate agent and cannot respond for the actions (or lack of those) of other businesses. Each host family, hostel, hotel, bed & breakfast and apartment is approved and overseen by us, but not owned by us, so we cannot completly control them and we will always do everything that we can so that you receive the level of service that you deserver. The quality is monitored by regular visits, phone calls and student feedback. We will make sure that the refund policy that each lodging option has committed to is followed. Certain Free extra activities (visits, excursions and conversational sessions) scheduled are subject to change. All extra activities are offered at an extra cost. Easy French institute is only obliged to give classes during the negotiated time and the classes paid in advance by the student at the beginning of the course. However, if the student wishes to extend his/her courses, he/she has to communicate his/her decision to us , who will inform of course options available and finally has to pay for the additional time in advance.

General Conditions

Easy French Institute accepts no responsibility whatsoever for students' actions. We are not responsible for any personal items left in the classroom or at the accommodation. On formalizing enrollment into a French course (and accommodation) students accept the General and Payment Conditions and Payment Method, as well as the norms, rules and guarantees of Easy French Institute. We strongly recommend that all students take out a travel or medical insurance policy in their home countries. Easy French Institute will not be held liable and is not responsible for any accident or injury held within our outside our facilities during your French Program. If students are participating in any tour or excursion they have responsibility to ensure that their travel or medical insurance policy covers the activity or sport in which they are participating. In the case of a serious disciplinary offence, repeated bad behavior or infringement of the laws of France, the student will be expelled from Easy French and accommodation contracted without the right to any refund. In the case were damages are caused to third parties, all the expenses claimed from Easy French Institute that originate from the above-mentioned incident will be charged to the student, who will have no right to later claims. Easy French Institute reserves the right to use all photos and video footage taken during the student's stay unless the student refuses permission in writing.

Payments

A prepayment of 100 euros is required to book your seat. This can be done be paypal or by WIRE transfer, ou Banking details are the following :

Titulaire du compte : INSTITUT MEDIATERRANEE - 4, Cours Belsunce - 13001 Marseille - FRANCE

Banque : Crédit Mutuel

N° Banque : 15899

N° Guichet : 08966

N° Compte : 00020141701

Clé : 89

Devise : EURO

Domiciliation : CAMEFI JOLIETTE / 10 PLACE DE LA JOLIETTE HOTEL DE DIRECTION LES DOCKS,13002 MARSEILLE

International Bank Account Number : FR76 1589 9089 9600 0201 4170 189

Bank Identifier

Code : CMCIFR2A

Complete payment of French lessons and accommodation is to be made before starting the course/program and can be made upon arrival. Payments can be made either in cash, bank transfers or checks from local banks. The students who stay with local families have to pay the whole amount for the home stay in advance of the first day of home stay until the last one his/her luggage remains at the family. Students with other accommodation options will be instructed on how their payment is expected. Refund Policy

General Info

All requests for refunds must be submitted in writing to the school. Easy French Institute will refund money to the students if, due to our fault  the student cannot take classes with the signed professor at the set up timetable and as long as students prefer to not reschedule. No refunds are available for classes lost due to local holidays but students are encouraged to reschedule those lessons without any further charge. When Easy French Institute organizes an excursion at a time and date when students have lessons, and they would like to attend, the School Director will inform if rescheduling of lessons is possible without further cost or if lesson will be lost if students decide to assist. No refund is available for any reason, if the students cannot finish their course. A full credit representing classes not taken will be given and can be used when a course for them can once again be arranged. There will be no partial refunds for days of class, home stay or other type of accommodation or excursions missed by personal reasons, nor will the student be able to make them up at a later date.  Refunds will be given at Easy French Institute only to those students who have enrolled directly and made their payments to Easy French Institute. Students who have signed up through another organization (such as an agency) must request refunds directly from them. Credits will expire in one year time. If the student wishes to transfer the credit to a friend, workmate or parent, he or she should write us a letter letting us know the specific person to whom grant the credit. Refunds will be given under the following conditions: Cancellations at least 8 days prior to the starting date. If cancellation is made less than 7 days before the starting date, only 50% of the amount corresponding to the prepayment will be refunded. After course starting date no refund will be granted unless there is a valid medical/professional reason (official and original note required).

Cancellations of accommodation & lodging

Refund for home stays will only be given if notice is received within 1 week of anticipation and if the absence surpasses 1 week of consecutive days. In this case the student has to pack his/ her luggage and take it with him/her while they are absent. No refund for home stay will be given if student is found drunk at his host family's house, has been using illicit drugs and arrives or fails to arrive to his house because of being under the influence of illicit drugs or displays inappropriate sexual behavior towards any member of the family or the community causing a scandal that affects the school and the host family. Refund for other types of accommodation has to be negotiated with the hotel, hostel,or apartment rental and Easy French Institute holds no responsibility and has no liability whatsoever for any type of event related with other options of accommodation, however as our student we will always put our efforts into avoiding undesired incidents for our students, and to avoid them we only work with the most honest and professional businesses. We will make sure that they follow the refund policies that they have committed to.

Exceptions to these policies

Exceptions to these policies can be made in case of illness, accident or any other extreme situation. A medical certificate will be asked for and final decision will be made Easy French upon what percentage can be returned, if any, in the form of credit or refund. Accommodation The student will be charged for the replacement of items broken either intentionally or through negligence. If a student is not satisfied with a family home stay, the Administration will make a judgment and then decide to either to talk with the student and/or family, change the student to another family or give a refund. Accommodation starts and ends on specific dates, and Easy French Institute cannot guarantee accommodation available before or after those dates. Otherwise, the student looses those hours of instruction. The best way to do so is through an email to the teacher and School Director or a phone call to the school. For group lessons, the schedule is arranged by Easy French. This schedule will be set taking into account students needs and teacher and classroom availability. If students who have group lessons miss a class, they will loose those hours of instruction no matter what. As a gesture of good manners, civility and politeness, teachers always appreciate if students inform them about their planned/unplanned absences. Use of Easy French facilities Wireless internet is for students only. Please take care of personal hygiene to attend our French lessons.